Hillel Yaffe Medical Center was among the first hospitals to offer patients cellphone-based tracking during their stay in the Emergency Room. With the launch of this new digital system in recent weeks, Hillel Yaffe has taken another major step forward, now providing patients full transparency of all treatment data, imaging tests and consultations provided through to the decision on admission or discharge – directly from their phones. The information is also saved in the patient’s medical record and can be accessed by the patient or shared with a companion or family member, as decided by the patient. The purpose of this initiative is to improve the Emergency Room experience by reducing uncertainty and decreasing anxiety for patients and their companions.
Developed by the Government Hospitals Division, the system represents a major upgrade to the previous platform the hospital had been using for several years. It should be noted that the system has already been working for over a year in inpatient departments and allows patients to access their medical record even after discharge.
This is what it looks like: Real-time updated medical record in Hillel Yaffe's Emergency Room
What can you see?
"The new system provides comprehensive and transparent information: real-time treatment progress, lab tests and imaging studies performed, medical consultations received, medications administered, medical staff decisions and, most importantly – where the patient is currently located and what they are waiting for," said Marina Dalal, Senior Operations Coordinator in the General Emergency Room. "The information is displayed in a simple visual format, with graphic circles marking 'completed' and 'pending' stages, along with a detailed timeline of all medical activity, including times and locations. Any additional procedures are automatically added as they occur."
How does it work?
When registering at the Emergency Room admissions desk, the patient's current phone number is verified. A WhatsApp message with a personal link to the system is then sent to that number. The first login requires a one-time verification using the patient’s ID number and phone number, but after that no additional verification is required.
"One of the major advantages is that the link can be shared with family members who are not physically present with the patient in the ER, allowing them to follow the progress of treatment remotely," added Dr. Jalal Ashkar, Emergency Department Director. "In addition, the discharge summary includes a barcode that provides permanent access to all documents and results from the visit. All of this is done under the highest standards of information security, which we believe enhances the patients’ sense of confidence and transparency.”
It is important to know that the system is intended for patient use only and is not used by the medical staff to manage patient care. It is designed to give patients a sense of control and transparency in the process and to alleviate stress and uncertainty during waiting and treatment times.
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